Frequently Asked Questions


I've seen a rope dog lead online or in my local pet store? Why should I buy a Cranbery rope lead instead?
Lots of other leads use organic and polyester rope woven for one purpose - to be made as cheaply as possible! They can fray faster and break much quicker, sometimes at the worst time! Our leads are made using the worlds best climbing gear - all of which has been strength tested and graded to protect humans in the climbing world. We hand make your new rope dog leads with materials which have been involved in years of lab tested strength science. That's what makes the difference. When they're on our leash, there's nowhere safer. The bonus? They look unashamedly and unbelievably cool too. 
The colours and styles look great (why thanks!) Have you other designs or colours?
For the meantime, what you see online is what we sell. We've tried to cover different styles and colours but every now again we do change and add new ones. The best way to keep up to date with our collection is by joining our mailing list on our hompeage or follow us on Instagram, a great place to see who Cranbery are and find out more about our commitment to changing the pet industry.
The lifetime warranty. Get out of here?
No, we really mean it. 99.9% of our customers are honest, hard working dog lovers. The lifetime warranty covers the leash for the lifetime of the dog you bought it for. Provided it hasn't been chewed up or used as a chopping block our rope leashes will last forever. 
Where do you ship to, how much does it cost and how long will it take?
WE SHIP EVERYWHERE! The postage is super tiny for mainland UK & NI. It's £2.95 and takes around 48-72 hours. It will require a signature. Just so nobody can pretend a monster ate it. For more info on our postage rates and terms please click here. 
I bought this for my 2 year old Dalmatian, Molly. She sniffed it, walked off and was sick in the back garden. Can I return it?
We're pretty sure that was just bad timing. But yes, if she doesn't like it or you think your life's in danger because you're now a target for jealous thieves then it can be returned (unused) within 14 days from the date of purchase.
I need something specific. Can you make it for me?
Yes, we usually can! Always contact us if there's something specific you need. We do bespoke designs day and daily. From yard ropes for the big dogs, or slip leads for training. We can work together over email or telephone and get the right solution for you. We don't charge extra for this service. You'll only pay for the materials and postage like all our other awesome customers.
Do you do wholesale or have any brand  ambassador opportunites? 
The only place you can buy Cranbery products are here online with us. We don't sell them on eBay, Amazon or any other retailer. However, as we are growing we are looking for reputable retailers that are obsessed with good products and even better customer service. If you fit the bill, get in touch and we'll consider a partnership.  
Finally, what if I randomly want to say hello, ask for a freebie, or want to help us claim back our PPI insurance which we never had in the first place?
Trust us, there's nothing like talking to a real human being in 2016. Get in touch anytime. The freebie? That probably isn't going to happen, sorry! And if you start the conversation telling us your names Cathy and you're calling from PPI RECLAIM DIRECT .... then we're hanging up. And blocking you. And will be annoyed.